The terms that apply when you use Massudio and purchase our products.
These Terms & Conditions apply to the use of the Massudio website and to purchases made through our online store. Please read them carefully before placing an order.
Last updated: 11 September 2026
Massudio is a Netherlands-based wellbeing brand offering books, digital content and carefully selected products designed to bring wellbeing into everyday life.
These Terms & Conditions apply to all purchases made through the Massudio website and to your use of our website.
Our full registered business details and contact information are provided at the end of these Terms & Conditions.
You may use the Massudio website for personal and lawful purposes. You agree not to use the website in a way that may damage, disrupt or interfere with its operation, security or availability.
We aim to ensure that the information presented on our website is accurate and up to date. However, we may update or change content, products, prices or availability where reasonably necessary.
Images and colours displayed on screen may vary slightly depending on your device and display settings.
Massudio offers physical products, digital content or a combination of both. The product page will indicate what type of product you are purchasing and what is included.
We take reasonable care to describe our products accurately. Please read the product description and any relevant requirements before placing your order.
Digital products, including e-books and downloadable publications, are supplied electronically in the format described on the relevant product page. You are responsible for ensuring that your device and software are capable of opening and using the stated file format.
By placing an order through our website, you make an offer to purchase the selected product under these Terms & Conditions.
Before submitting your order, you will have the opportunity to review and correct the information you have entered.
An order becomes binding when we accept your order and send you an order confirmation, subject to successful payment.
We reserve the right to refuse or cancel an order where reasonably necessary, for example in the event of an obvious pricing error, suspected fraud or misuse, or where we are unable to supply the product. If payment has already been received for an order that we cancel, the amount paid will be refunded.
Prices are displayed on the website in the currency indicated at the time of purchase.
Where applicable, prices include VAT or other taxes as required by law. Any additional charges that apply to an order will be clearly shown before you complete your purchase.
Payment is processed through our selected third-party payment service provider. Available payment methods will be displayed during checkout.
Your order will only be processed once payment has been successfully completed or otherwise confirmed.
Digital products are delivered electronically. After successful payment, you will receive access to your purchased digital product through the method described during checkout, which may include an immediate download link and/or a link sent to the email address provided with your order.
Please ensure that the email address entered during checkout is correct.
If you experience a technical problem accessing or downloading your purchase, please contact us. We will take reasonable steps to restore access or provide another appropriate solution.
You may download and use the digital product only in accordance with these Terms & Conditions and the licence described below.
Consumers in the European Economic Area generally have a statutory 14-day right of withdrawal for distance purchases, subject to certain exceptions.
For digital content that is supplied immediately and is not provided on a physical medium, your right of withdrawal may end once performance has begun, provided that you have expressly agreed to the immediate supply of the digital content and acknowledged that you thereby lose your right of withdrawal in accordance with applicable law.
Where required, we will ask for this express consent and acknowledgement during checkout before providing immediate access to the digital content.
If these legal requirements have not been met, your statutory rights remain unaffected.
If a digital product is defective, inaccessible, corrupted or otherwise does not conform to what you were reasonably entitled to expect, please contact us so that we can investigate and provide an appropriate solution.
Depending on the circumstances and your applicable statutory rights, this may include restoring access, providing a replacement download, correcting the digital content, reducing the price or providing a refund.
Nothing in these Terms & Conditions limits any mandatory consumer rights available to you under applicable law.
For further information about refunds and returns, please see our Refund & Returns Policy.
Unless otherwise stated, digital products purchased from Massudio are licensed to you for your personal, non-commercial use only.
Your purchase does not transfer ownership of the intellectual property rights in the product to you.
You may download and store a copy of the digital product for your own personal use.
You may not, without our prior written permission:
• reproduce or distribute the digital product to others;
• share, resell, sublicense or commercially exploit the digital product;
• upload or make the digital product available on file-sharing platforms, websites or other public or private distribution services;
• remove or alter copyright, trademark or other proprietary notices; or
• use substantial parts of the digital product to create or distribute a competing commercial product.
Any rights not expressly granted to you remain reserved by Massudio and/or the relevant rights holder.
The Massudio website and its contents, including text, publications, photographs, illustrations, graphics, logos, branding, designs and other materials, may be protected by copyright, trademark and other applicable intellectual property laws.
Unless otherwise stated, the rights in original Massudio content are owned by, licensed to, or otherwise lawfully used by Massudio.
Some visual content used by Massudio may be created or developed with the assistance of artificial intelligence. The use of AI-generated or AI-assisted content does not affect any intellectual property rights that may exist in the selection, arrangement, editing, design, branding or other protectable elements of the Massudio website and publications.
You may use the website and its content for your personal, non-commercial purposes. You may not reproduce, distribute, publish, sell or commercially exploit protected Massudio content without prior written permission, except where permitted by law.
Content provided by Massudio, including information contained in our books, digital publications and other materials, is intended for general informational, educational and wellbeing purposes only.
It is not intended to replace professional medical advice, diagnosis or treatment.
Where Massudio content includes guidance relating to massage, touch, movement or other wellbeing practices, you are responsible for considering whether the activity is appropriate for you or for the person receiving it, and for following any safety guidance, precautions and contraindications provided.
You should not perform massage or other physical wellbeing practices where doing so may be unsafe or inappropriate. If you have questions or concerns relating to a medical condition, injury, pregnancy or other health-related circumstances, you should seek advice from an appropriately qualified healthcare professional before proceeding.
Massudio cannot assess your individual circumstances and does not provide medical or healthcare advice through its publications or website.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, or affects any mandatory rights you may have as a consumer.
Massudio takes reasonable care to ensure that its website, products and digital content are accurate, accessible and provided as described.
To the extent permitted by applicable law, Massudio is not liable for loss or damage resulting from the use of our website, products or content in a manner that is contrary to the instructions, safety guidance, contraindications or intended use provided.
We are not responsible for temporary interruptions, delays or technical problems caused by circumstances reasonably beyond our control. Where such a problem affects a product you have purchased, we will take reasonable steps to restore access or provide an appropriate solution.
Nothing in this section limits your statutory rights in relation to products or digital content that are defective, unavailable or do not conform to the agreement.
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices or applicable legal requirements.
Any changes will take effect from the date the updated Terms & Conditions are published on our website. The Terms & Conditions applicable to a purchase are those in effect at the time the order is placed, unless a change is required by applicable law.
The date of the most recent update will be shown at the top of this page.
These Terms & Conditions are governed by Dutch law.
If you are a consumer living outside the Netherlands, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the laws of your country of residence.
If you have a question or complaint about your order, a product or our services, please contact us first. We will make reasonable efforts to respond to your complaint and work with you to find an appropriate solution.
Massudio
Email: info@massudio.nl
Chamber of Commerce (KvK): 84386746
Registered address: Dr. Van der Zandestraat 16, 7545EK Enschede
You can also contact us through the contact form on our website.
