Your privacy matters to us.
This Privacy Policy explains how Massudio collects, uses, stores and protects your personal information when you visit our website, contact us or purchase our products.
Massudio is a Netherlands-based wellbeing brand offering books, digital content and carefully selected products designed to bring wellbeing into everyday life. Massudio is responsible for the processing of personal data described in this Privacy Policy.
Depending on how you use our website, we may collect personal information that you provide directly to us, including:
• your name;
• your email address;
• information you provide when contacting us;
• billing and order information when you make a purchase; and
• information necessary to process and deliver your order or digital purchase.
We may also collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the website. The exact information collected depends on the cookies and services enabled on our website.
We use your personal information only where necessary to operate our website, provide our products and services, and communicate with you. This may include using your information to:
• process and manage your orders and payments;
• provide access to digital products you have purchased;
• respond to questions, requests or messages you send us;
• provide customer service and support;
• send important information relating to your order or our services;
• maintain and improve the functionality and security of our website; and
• comply with applicable legal, tax and accounting obligations.
Where required by law, we process your personal information on the basis of your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests.
We do not sell or rent your personal information. We may share your personal information with trusted service providers where this is necessary to operate our website, process purchases, deliver our products and provide our services.
These service providers may include:
• website hosting and technical service providers;
• payment service providers;
• e-commerce and order-processing services;
• email and communication service providers;
• providers involved in the secure delivery of digital products; and
• professional advisers or authorities where required by law.
We only share personal information that is necessary for the relevant purpose. Where required, we use appropriate contractual and organisational safeguards to protect your information.
When you place an order through our website, we collect the information necessary to process and fulfil your purchase. This may include your name, email address, billing information, order details and other information required to complete the transaction. Payments are processed securely by third-party payment service providers. Massudio does not directly store your full payment card or bank account details. The payment provider processes this information in accordance with its own privacy and security practices.
We use order and payment information to:
• process and confirm your purchase;
• provide access to digital products;
• communicate with you about your order;
• provide customer support; and
• meet applicable legal, tax and accounting requirements.
We retain order information for as long as necessary to fulfil these purposes and to comply with applicable legal obligations.
When you contact Massudio through our website or by email, we may collect your name, email address and any other information you choose to include in your message.
We use this information to respond to your enquiry, provide requested information or support, and maintain appropriate records of our communication where necessary. Information submitted through our contact form may be stored securely within our website and sent to the authorised members of the Massudio team responsible for responding to your message.
We do not use information submitted through the contact form for marketing purposes unless you have separately given your consent to receive such communications.
We retain correspondence only for as long as reasonably necessary for the purpose for which it was provided or where retention is required by law.
Our website may use cookies and similar technologies to ensure that it functions correctly, securely and efficiently.
Some cookies are strictly necessary for the operation of the website and, where applicable, for features such as the shopping cart, checkout and secure delivery of digital products.
We may also use analytics technologies to better understand how visitors use our website and to help us improve its performance and user experience. Where consent is required by applicable law, these technologies will only be used after you have given your consent. You can manage or withdraw your cookie preferences at any time through the cookie settings available on our website, where applicable.
Further information about the cookies and similar technologies used by Massudio will be provided through our cookie settings or Cookie Policy where required.
We retain personal information only for as long as necessary for the purposes for which it was collected, or for as long as required by applicable legal, tax or accounting obligations. The retention period may vary depending on the type of information and the reason for processing it. For example:
• order and transaction records may be retained for the period required under applicable tax and accounting laws;
• correspondence and customer service enquiries are retained only for as long as reasonably necessary to handle the enquiry and any related follow-up; and
• information processed on the basis of your consent is retained until that consent is withdrawn or the information is no longer required for the relevant purpose.
When personal information is no longer required, we will delete or anonymise it where reasonably possible, unless continued retention is required or permitted by law.
Depending on where you live, you may have certain rights regarding your personal information. Under the General Data Protection Regulation (GDPR), individuals in the European Economic Area may have the right to:
• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of the processing of your personal information;
• object to certain types of processing;
• request the transfer of your personal information where the right to data portability applies;
• withdraw your consent at any time where processing is based on consent; and
• lodge a complaint with the relevant data protection authority. If you live outside the European Economic Area, you may have additional or similar rights under the privacy laws applicable in your country or region.
To exercise any of your privacy rights, you can contact us using the contact details provided at the end of this Privacy Policy. We may need to verify your identity before processing your request.
Massudio is based in the Netherlands, but some of the service providers we use may process or store personal information in countries outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable data protection laws.
Where required, these safeguards may include an adequacy decision adopted by the European Commission, approved Standard Contractual Clauses, or other legally recognised safeguards for international data transfers.
We only work with service providers that are expected to handle personal information responsibly and in accordance with applicable privacy and data protection requirements.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures are designed to provide a level of security appropriate to the nature of the information we process and may include secure website connections, access controls, data protection measures and the use of trusted service providers.
While we take reasonable steps to protect your personal information, no method of transmission or electronic storage can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we handle and protect your personal information. Where required by law, we will provide additional notice or request your consent before material changes take effect.
If you have any questions about this Privacy Policy, the way we handle your personal information, or if you wish to exercise any of your privacy rights, please contact us:
Massudio
Email: info@massudio.nl
Chamber of Commerce (KvK): 84386746
Registered address: Dr. Van der Zandestraat 16, 7545EK Enschede
You may also contact us through the contact form on our website.
If you are located in the Netherlands, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). If you are located elsewhere in the EEA, you may contact the competent data protection authority in your country of residence.
